Shipping fees

Delivery is made at the customer's choice by tracked colissimo (or registered letter), by registered colissimo, by chronopost via La Poste or at a collection point via Mondial Relay. Parcels are sent within 2 working days following receipt of payment (excluding Saturdays, Sundays and public holidays), 3 working days for Mondial Relay parcels and the same day for Chronoposts (for any order placed before noon local time). The purchasing customer is solely responsible for the shipping method and therefore the insurance chosen. Shipping costs are automatically calculated based on the weight of samples purchased. The site is programmed for international deliveries, however it is necessary to indicate the country of destination so that the corresponding shipping costs will be billed to you. International deliveries are made by international colissimo delivered against signature, by Mondial Relay (reserved for a limited number of destinations) or by chronopost for sensitive destinations. Since January 1, 2024, small items can no longer be sent by international registered letter.

Each sample is carefully packaged in paper, bubble wrap and cotton for the most fragile. Le Comptoir Géologique cannot under any circumstances be held responsible for the loss, destruction or spoliation, partial or total, of the samples sent. 

  So, you MUST CONTROL the condition of the goods with your postal agent prior to their acceptance, refuse the package if there is a problem and mail us (postmaster@le-comptoir-geologique) for a compensation awarded to you (see the "colissimo" terms of sale on La Poste website or in a post office, or other modes of transmission, depending on your choice of shipping method). If there is a problem and you have not controlled your goods we cannot refund you...

Parcel tracking numbers are systematically sent in the email containing the invoice paid at the time of shipping, if you do not receive this email, remember to check your spam folder. The purchasing customer is responsible for collecting their package from the post office or collection point where it is kept for 15 days. After this period the package is automatically returned to us. In the event of a return for an unclaimed package, the shipping costs paid will not be refunded, and you will be asked to pay them a second time for reshipment. If you took advantage of free delivery, you will also be asked to pay the shipping costs for returning the package a second time.